Return Policy

Return Policy

At Burned By Lynn, each piece is created with care, and many items are handmade or customized just for you. Because of this, returns are accepted only on select items.

Return Window

If your order qualifies for a return, you must contact us within 30 days of receiving your item.

Custom Pieces

Custom or personalized pieces are not eligible for return unless:

The item arrives damaged, or

There was an error made on our part with your custom order.

If either of these applies, please contact us within 30 days of delivery with your order number and clear photos of the issue.

Damaged Items

If your item arrives damaged, we’ll make it right. Depending on the situation, we may offer a replacement, repair, refund, or return at no cost to you.

‍ ‍Return Shipping

Approved returns for damaged items or errors on custom pieces include free return shipping.

Items Not Eligible for Return

We do not accept returns for:

Custom or personalized items unless damaged or made incorrectly

Items damaged after delivery due to misuse, improper care, or accidents

Items returned without prior approval

How to Start a Return

To request a return, email us at hello@burnedbylynn.com within 30 days of receiving your order. Please include your order number, a brief description of the issue, and photos if the item is damaged or incorrect.

Refunds

Once your return is approved and received, we will process your refund to the original payment method. Processing times may vary depending on your bank or payment provider.